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Careers

View Openings Below to Join the SMG3 Team!

Over the past five years since we started, we have experienced double- and triple-digit growth. We are a successful and well-respected company who has earned a reputation for our technology and service – and has won awards for breaking the mold.

If you are passionate about delivering stellar customer service and want to contribute to our success, we would love to work with you.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Fantastic Benefits

  • Safe Harbor 401k
  • Paid vacation/sick days
  • Paid holidays
  • Casual dress code
  • Medical, dental, & vision insurance
  • Monthly team luncheons
  • Short-term & long-term disability insurance
  • LifeLock, Life & Pet Insurance

Current Open Positions

Sales Account Manager

JOB PURPOSE

An Outside Sales Account Manager is responsible for marketing, promoting and profitably selling products and services to existing and potential customers

DUTIES AND RESPONSIBILITIES

  • Makes sales calls at customer sites on a regular basis.
  • Seeks out prospective customers/business opportunities with new and existing customers.
  • Establishes and maintains customer relationships in order to grow profitable sales.
  • Stay current on existing and emerging product and technologies.
  • Introduces and demonstrates new products to assigned accounts.
  • Follows-up on all generated quotations to assure that the customer is being serviced and to document the outcome of the proposed solution.
  • Generate profitable sales orders.
  • Reports competitive conditions and feedback from customers to management.
  • Maintains ethical, cooperative manufacturer relationships consistent with company image and company goals in the marketplace.
  • Cooperates with qualified suppliers to secure mutual business through joint calls.
  • Attends product training classes to develop superior product knowledge to handle customer applications.
  • Develops an effective and productive working relationship with Inside Sales Associates, Counter Sales Associates and support personnel; encourages and assists in their training and development when possible.
  • Executes sales efforts in an ethical and professional manner, assuring a favorable impression of self and the company.
  • Maintains a professional/working image in self and work environment including vehicle.
  • Completes sales call and expense reports on a timely basis in accordance with company policy.
  • Fulfills customer needs for current literature, catalogs, product pricing, etc.
  • Assists customers with problem solving, takeoffs, project layout/design and in pricing bills of material and project management.
  • Develop and maintain a sales forecast to help analyze market conditions and/or changes in assigned territory for maximum productivity and sales growth.
  • Implement a sales plan to support sales and profitability goals.
  • Coordinates customer returns and completes proper documentation on a timely basis.
  • Performs other duties as instructed or required to successfully complete the job.

QUALIFICATIONS

  • Excellent communication skills
  • Strong organizational and time management skills
  • Exceptional customer service skills
  • Good problem-solving skills
  • Computer literacy
  • Detail orientated and accuracy
  • Read, analyze and interpret general business periodicals, professional journals, technical procedures, etc.
  • A valid driver’s license and proven safe driving record.
  • Developed knowledge of the industry

PHYSICAL REQUIREMENTS

  • Ability to sit for prolonged periods of time, including as a driver or passenger in an automobile.
  • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
  • Ability to visit and move around at construction and other work sites, including the ability to maneuver in tight or small places.
  • Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.

POSITION TYPE/EXPECTED HOURS OF WORK

  • Full-Time
  • Outside Territories: Mid-Atlantic, Mid-West, Ohio River Valley, Central, East Coast North (PA to MA)

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Sr. Sales Account Manager

JOB DESCRIPTION AND RESPONSIBILITIES

The Account Manager is responsible for contributing to the growth of SMG3’s enterprise mobility sales and profits by selling to existing customers and actively acquiring new business. Working with sales, the Account Manager will be required to develop sales strategies that retain and expand sales through phone, email and internet prospecting to achieve monthly sales revenue and quotas.

To successfully penetrate new accounts, the Account Manager will work closely with their manager from Strategic Mobility Group and Channel Managers from the SMG3 hardware and software manufacturer’s community. They must be comfortable corresponding with customers via the phone and email and must have strong cold calling skills to penetrate new accounts.

DESIRED SKILLS

  • Excellent communication, presentation, and networking skills are a must.
  • Excellent prospector and strong influencer, able to connect with a variety of different personalities at different levels.
  • Strong negotiation and closing skills; ensuring that money is never left on the table.
  • Competitive, goal setter, always looking to raise the bar on personal performance.
  • Remains knowledgeable and up-to-date on changes and developments in the industry
  • Social media-strong LinkedIn and Twitter networks a plus.

JOB REQUIREMENTS

The Account Manager is a direct sales position. This position is located onsite at either the Chicago (Fulton Market) location or Schaumburg location. The Account Manager carries a sales quota and is responsible for driving sales by:

  • Identifies revenue opportunities with customers’ communities through communications, programs, and other activities as needed
  • Prospects, qualifies, and generates sales within the company’s established trading partners
  • Ensures suspect identification, planning, account qualification, and needs analysis at all prospect levels
  • Telephones prospects to identify appropriate contacts, qualify, and drive leads through the sales pipeline
  • Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained
  • Coordinates customer training
  • Handles inbound/outbound sales lead calls to convert calls into sales
  • Provides product demos to qualified customers on request
  • Identifies and closes additional purchases of products and services by customers’ communities. Works closely with Support, Account Management, and Business Development
  • Responds to requests from customers for information and gives online presentations
  • Engages in technical discussions with potential clients through demonstrations and presentations
  • Account Manager is responsible for developing and growing their pipeline. Sales funnels need to be created and maintained. We are a numbers-driven organization

JOB EXPERIENCE

  • Technology background
  • Experience building and generating a sales pipeline
  • Develop demand generation programs and prospecting campaigns with specific OSR
  • Able to develop strong business relationships
  • Strong solution-selling ability
  • SalesForce.com knowledge or similar CRM software
  • Maintains strong understanding of SMG3’/Manufacturer’s product and service portfolio
  • Regularly attends trainings and actively stays on top of new product launches and industry trends
  • High energy, team player, “losing is not an option” philosophy

WHAT WE OFFER

  • Base pay + uncapped target commissions
  • State-of-the-art sales automation tools
  • Monthly promotions offered for strong demonstrated performance
  • Established database of prospects, referring partners, and clients
  • Exceptional 6-week training program and ongoing on-the-job training thereafter
  • Significant advancement opportunities for outstanding performers
  • Significant opportunity for long-term success with a career organization
  • Comprehensive benefits package (medical/dental/vision/STD/LTD/Life Insurance) that starts 30 days of hire
  • Paid time off and holiday pay
  • Safe-harbor 401(k)

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Wireless Tech

JOB DESCRIPTION AND RESPONSIBILITIES

The wireless mobility engineer will report to the Professional Services Director. The candidate will travel to client sites as well as help them over the phone to perform wireless network site surveys, assessments and designs. The assessment process will involve interaction with all levels at our client sites. Excellent written and verbal communications are required. The ideal candidate will have strong wireless networking knowledge and also familiarity with wired networks, protocols and communications. The position may also include the configuration, deployment and installation the wireless network.

DESIRED SKILLS

  • 1-2 years of designing, implementing, and operating wireless networks
  • Strong ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced wireless solutions
  • IPv4 and IPv6 experience – support and implementation.
  • Packet capture and analysis experience (Sniffer, Wireshark, etc.)
  • Good wireless network design and troubleshooting experience

JOB REQUIREMENTS

  • Setting up Access Points (APs)
  • Routing and switching
  • Performing surveys
  • Troubleshoot wireless network problems
  • Monitoring, alerting, logging and error checking of LANWAN devices
  • Ability to present identified risk items to technical and non-technical clients
  • Utilize Salesforce system to track and process requests for service
  • Complete reports and deliver to customer in a timely manner
  • Travel is required

JOB EXPERIENCE

  • 1-2 years of designing, implementing, and operating wireless networks
  • Strong ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced wireless solutions
  • IPv4 and IPv6 experience – support and implementation.
  • Packet capture and analysis experience (Sniffer, Wireshark, etc.)
  • Good wireless network design and troubleshooting experience

WHAT WE OFFER

We are pleased to offer a competitive base salary and generous commission program, medical, dental, vision, short and long-term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan.

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Technical Support

Overview

The Professional Services Organization provides technical support to the sales team and end user customers. Candidate will develop relationships with sales team, and internal operations team. Candidate represents and communicates the technical elements of solutions to customers both internal and external. Strong communications both verbal and written, and computer skills required.
Some travel will be required.

 

Responsibilities

  • Assist Lead Sales Engineer(s) with technical support on a variety of mobile computing products and services to customers.
  • Attend technical and product training as required.
  • Set-up and operate equipment for customer demonstrations and evaluations.
  • Answer technical support calls, monitor the support email inbox and create and close cases in a timely manner with guidance from Manager.
  • Help our customers with Hardware and Software questions.
  • Trouble shoot customer devices.
  • Basic Functionality of Mobile devices: Configure and load software, Scanning, Rebooting (warm, cold) and setting back to factory defaults
  • Clean devices (new and old)

Qualifications

  • A two-year technical degree or a High School Diploma or GED with minimum 1 year help desk experience.
  • Understanding of mobile platforms (Android, Win CE, Win 10).
  • Understanding 802.11 Wi-Fi (WLAN) and MDMs.
  • Understanding of basic networking technologies.
  • Basic knowledge of Windows Operating System.
  • Desire to learn Soti, Stay-lined and Wave-link

 

Skills Required

 

  • Excellent written and verbal communication skills.
  • Must be able to effectively coordinate across various groups and functional teams both inside and outside of the business.
  • Ability to work effectively, add value as a team member and assume a technology leadership role for the team.
  • Ability to perform tasks with minimal supervision.
  • Monthly overtime may be required
  • Demonstrate technical knowledge and consultative skills through communications with customers.
  • Excellent telephone manner and professional communication skills
  • Effective listening skills
  • Detailed orientated
  • Strong computer skills
  • Works well with customers

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Level 2 Technical Support Representative

JOB DESCRIPTION AND RESPONSIBILITIES

Our Level 2 Technical Support Representatives are responsible for providing enterprise level customer support via phone, e-mail and web portal. They work with customers to procure mobility devices and equipment, identify, troubleshoot and resolve basic to complex technical and non-technical end user customer questions for all wireless mobility products. Additional responsibilities include:

  • Aptitude with mobile device hardware and related operating systems for equipment manufactured by companies such as Motorola Solutions, Honeywell, Intermec, LXE, Datalogic, Zebra, Datamax O-Neil as well as Windows Mobile & CE, Android, iPhone/iOS
  • Troubleshoot hardware and service problems and facilitates carrier support calls as necessary
  • Provides account and billing related support. Completes service cancellations and exception-based service extensions within established client guidelines.
  • Resolves customer problems and questions via phone and e-mail
  • Work in a multi-shift environment
  • Troubleshooting computing and networking issues as well as performing operating systems and software installations within business critical environments
  • Ability to effectively demonstrate product features to customers, prospects and sales team members to help install, maintain, configure, test, document and troubleshoot wireless mobile computers, printers, scanners and other unique technologies used by SMG3’s customers. Candidate should be able to take the many equipment, software and support pieces and clearly present the value added SMG3 solution to customers
  • Recognize customers’ goals and challenges regarding mobile computing equipment as well as networking and infrastructure concepts for warehouse, distribution centers, direct store delivery and other similar environments
  • Utilize Sales Force system to track and process requests for service
  • Complete reports and deliver to customer in a timely manner
  • Travel may be required

DESIRED SKILLS

  • Knowledge of 802.11 a/b/g/n/AC networks, CWNA certification preferred.  Cisco certified as a CCNA, CCDA and/or other related Cisco certification preferred. Working understanding of mobile device management (MDM) software including SOTI, AirWatch and/or Wavelink Avalanche
  • Must possess excellent research, problem-solving, communication and presentation skills
  • Ability to understand and resolve complex technical issues, use common sense, and the ability to think on your feet
  • Requires excellent written and verbal communication skills and a strong desire to achieve high customer satisfaction
  • Must be cautious and thoughtful when remotely accessing a customer’ device as a means to troubleshoot
  • Actively engages in continuous improvement recommending content, solutions, or alternative processes that may improve the customer experience or our operational efficiencies
  • Ability to lift and carry up to 50lbs
  • Ability to climb ladders and steep staircases
  • Ability to work in remote and challenging locations including, but not limited to: rooftops, vaults and all types of geographic locations

JOB EXPERIENCE

  • College degree plus 1-2 years of experience in a technical support environment preferred
  • Business and Enterprise wireless carrier products/services background highly desired
  • Wireless carrier device activation, deployment and support experience highly preferred
  • Preferred experience with SF system
  • A degree in Computer Science or similar technical discipline and a minimum of two years professional work experience with mobile computing, printing, mobile device management and/or similar technology

WHAT WE OFFER

We are pleased to offer a competitive salary, medical, dental, vision, short and long-term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan.

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Business Development Manager

JOB DESCRIPTION AND RESPONSIBILITIES

A Business Development Manager is responsible for identifying sales leads, pitch goods or services to new clients and maintain a good working relationship with new clients.

 

  • Identifies and generates new business; develops and delivers partner and vendor presentations.
  • Develops vendor and partner relations including but not limited to sales leads, research, cold calling, qualifying lead and developing leads.
  • Maintains and develops vendor relations for new and established existing vendors, assuring all existing vendors are contacted regularly to ensure satisfaction and develop need-based marketing relations.
  • Develops partner and vendor program documentation including but not limited to presentations, and internal paperwork for new and existing vendors
  • Develops and maintains vendor and partner ecosystem
  • Develops and implements a vendor and partner action plan with objectives and strategies to increase revenue and aggressively acquire new business opportunities
  • Seeks/creates opportunities to expand business with current vendor and clients; identifies further business needs and develops and presents solutions.
  • Grows existing vendors to full potential and generates maximum revenue on a long-term basis.
  • Develops, implements, and maintains procedures that enhance the efficiency of the business development team.
  • Attends conventions, conferences, and trade shows as needed; prepares post-event reports and analysis.
  • Performs other related duties as assigned by management.

DESIRED SKILLS

  • Relationship Building
  • Solutions Selling
  • Technology Mindset
  • Closing Skills
  • Motivation for Sales
  • Prospecting Skills
  • Sales Planning
  • Selling to Customer needs
  • Presentation Skills
  • Meeting Sales Goals
  • Continues to develop knowledge of industry

JOB EXPERIENCE

  • 3+ years of work experience as a business development manager, sales executive or a relevant role
  • Proven track record
  • Proficiency in Salesforce
  • Strong Communication and negotiation skills
  • Ability to build rapport
  • Time management and planning skills
  • Ability to sit for prolonged periods of time, including as a driver or passenger in an automobile.
  • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
  • Ability to visit and move around at construction and other work sites, including the ability to maneuver in tight or small places.
  • Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.

WHAT WE OFFER

We are pleased to offer a competitive salary, medical, dental, vision, short and long-term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan.

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Web Development Specialist

JOB DESCRIPTION AND RESPONSIBILITIES

We are seeking a Web Development Specialist to work on our company website, search engine optimization, pay-per-click (PPC) campaigns, and other projects as needed. This role is expected to bring an eye for design along with practical web development abilities. You will work closely with our marketing team and other internal stakeholders to bring to life our brand, product information and collateral, and other website content, via the code you write. This role will also be responsible for identifying and executing opportunities to improve our company’s and our content’s search rank via (SEO) for key terms at the top, middle, and bottom (branded) of our marketing funnel. The Web Development specialist will also help acquire new leads and customers through online pay-per-click and cost-per-acquisition campaigns.

 

  • Develop and implement front-end web code and design standards and writing clean, semantic code.
  • Wire-frame and mock-up revamped or brand-new site pages and present to senior management.
  • Collaborate with marketing teammates, senior management, and other project stakeholders.
  • Create and optimize our web project management, hitting all deadlines and improving efficiency while maintaining the highest standards of quality web development.
  • Proactively scope and present new ideas to improve our website experience for prospects, leads, and customers.
  • Manage both on-site and off-site SEO and PPC for the company.
  • Collaborate with content marketing and blog contributors to create high-quality content around important, relevant terms.
  • Manage of organic search engine performance and goal-setting based on site impressions, click through rates, traffic, and conversions.
  • Stay up-to-date with the latest trends and changes with SEO/PPC and major search engines.
  • Manage the strategy and setup of all paid campaigns.
  • Measure and optimize our paid marketing using vendor-specific dashboards, Google Analytics, and Pardot landing page sources reports.
  • Research and test partnerships with new vendors to expand our reach and/or lower cost-per-acquisition.
  • Collaborate with marketing teammates to maintain a consistent brand voice and message across all paid programs.
  • Craft landing pages and lead-gen forms for our content to distribute through relevant paid programs.
  • Stay up-to-date with digital marketing trends and potential new channels and strategies to keep us ahead, including updates to social media marketing and programmatic media buying.

 

JOB EXPERIENCE

  • BA/BS degree or equivalent working experience.
  • Strong background with WordPress, HTML5, CSS3, JavaScript, and jQuery.
  • Domain expertise in UI/UX best practices. You are a problem solver with everything you develop to improve our site’s experience and drive action.
  • Certified on Pardot, used to create automatically responsive webpages for mobile, tablet, and desktop. Your work must appeal to all three.
  • Personal interest in staying up-to-date on the latest trends, including agile methodology and emerging best practices in the UI community.
  • Thorough knowledge of SEO/PPC and optimization factors and key algorithm updates.
  • Proficient in Google web analytics and keyword tools – Certification a plus.
  • Experience with data-driven SEO analysis and optimization.
  • Excellent written and oral communication skills.
  • In-depth knowledge of the various paid marketing channels and technologies, including paid search, re-targeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest, and more), and content distribution and placement networks.
  • Experience handling marketing budgets and forecasting/reporting results.

WHAT WE OFFER

We are pleased to offer a competitive salary, medical, dental, vision, short and long-term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan.

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Shipping & Receiving Coordinator

JOB PURPOSE

A Shipping and Receiving Coordinator is responsible for verifying and keeping records on incoming and outgoing shipments.  The Shipping and Receiving Clerk also prepares items for shipment. This position will report to the Warehouse Supervisor.

DUTIES AND RESPONSIBILITIES

  • Verify records and updated SF System on incoming and outgoing shipments
  • Organize packaging procedures to ensure safety of shipment
  • Determine method of shipment by utilizing knowledge of shipping procedures, rates and routes
  • Forward in-coming items to departments
  • Posts weights and shipping charges, and affixes postage
  • Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damage and shortages.
  • Stamps, stencils, or glues identifying information and shipping instructions onto crates or containers.
  • Reads reports daily to determine items that will be delivered to the office and items that need to be shipped out by end of day
  • Sorts and places devices or materials on racks, shelves or in bins
  • Maintains equipment inventory
  • Maintain inventory of shipping materials as well as supplies
  • Cleans devices

QUALIFICATIONS

  • Excellent communication skills
  • Strong organizational and time management skills
  • Exceptional customer service skills
  • Good problem-solving skills
  • Detail orientated and accuracy

WORKING CONDITIONS

  • Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity and exposure to dust

PHYSICAL REQUIREMENTS

  • Work is performed while standing, sitting and/or walking
  • Requires bending, squatting, crawling, climbing, reaching, stairs and ladders
  • Requires the ability to lift, carry, push or pull medium weights, up to 50 pounds

POSITION TYPE/EXPECTED HOURS OF WORK

  • Full-Time
  • Monday – Friday 8:30am to 5:30pm

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

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