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Careers

View Openings Below to Join the SMG3 Team!

Over the past five years since we started, we have experienced double- and triple-digit growth. We are a successful and well-respected company who has earned a reputation for our technology and service – and has won awards for breaking the mold.

If you are passionate about delivering stellar customer service and want to contribute to our success, we would love to work with you.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

 

Hiring Event 2017

Join us on Thursday, November 30th, from 8:30 am- 5:00 pm, for SMG3’s annual hiring event!

We are a successful award-winning company who has earned a reputation for our industry leading technology solutions and services. We have been named one of Inc. Magazines 500 fastest-growing companies, and have been committed to providing our clients with real value.

At SMG3, we pride ourselves on offering a comfortable employee culture, contingent on the effort and attitude you are willing to put forth.

If you are passionate about delivering stellar customer service and want to contribute to our growth, we would love to work with you.

Click here to learn more about our annual hiring event, available positions, meet our managers, and more…

Award Winning

We are really proud of the company we keep. SMG3 made Inc. Magazine’s annual 500 list that recognizes the fastest-growing companies in the United States because of our three-year sales growth of more than 950%. This makes us the fastest-growing company in the Chicago Metro area. Past honorees on the list have included Dell, LinkedIn, Timberland, Pandora, Zillow, and Domino’s Pizza.

Fantastic Benefits

  • 401k
  • Paid vacation/sick days
  • Paid holidays
  • Casual dress code
  • Medical, dental, & vision insurance
  • Free breakfast & Monthly team luncheons
  • Short-term and long-term disability insurance
  • Life Insurance

Current Open Positions

Sales Account Manager

JOB PURPOSE

An Outside Sales Account Manager is responsible for marketing, promoting and profitably selling products and services to existing and potential customers

DUTIES AND RESPONSIBILITIES

  • Makes sales calls at customer sites on a regular basis.
  • Seeks out prospective customers/business opportunities with new and existing customers.
  • Establishes and maintains customer relationships in order to grow profitable sales.
  • Stay current on existing and emerging product and technologies.
  • Introduces and demonstrates new products to assigned accounts.
  • Follows-up on all generated quotations to assure that the customer is being serviced and to document the outcome of the proposed solution.
  • Generate profitable sales orders.
  • Reports competitive conditions and feedback from customers to management.
  • Maintains ethical, cooperative manufacturer relationships consistent with company image and company goals in the marketplace.
  • Cooperates with qualified suppliers to secure mutual business through joint calls.
  • Attends product training classes to develop superior product knowledge to handle customer applications.
  • Develops an effective and productive working relationship with Inside Sales Associates, Counter Sales Associates and support personnel; encourages and assists in their training and development when possible.
  • Executes sales efforts in an ethical and professional manner, assuring a favorable impression of self and the company.
  • Maintains a professional/working image in self and work environment including vehicle.
  • Completes sales call and expense reports on a timely basis in accordance with company policy.
  • Fulfills customer needs for current literature, catalogs, product pricing, etc.
  • Assists customers with problem solving, takeoffs, project layout/design and in pricing bills of material and project management.
  • Develop and maintain a sales forecast to help analyze market conditions and/or changes in assigned territory for maximum productivity and sales growth.
  • Implement a sales plan to support sales and profitability goals.
  • Coordinates customer returns and completes proper documentation on a timely basis.
  • Performs other duties as instructed or required to successfully complete the job.

QUALIFICATIONS

  • Excellent communication skills
  • Strong organizational and time management skills
  • Exceptional customer service skills
  • Good problem-solving skills
  • Computer literacy
  • Detail orientated and accuracy
  • Read, analyze and interpret general business periodicals, professional journals, technical procedures, etc.
  • A valid driver’s license and proven safe driving record.
  • Developed knowledge of the industry

PHYSICAL REQUIREMENTS

  • Ability to sit for prolonged periods of time, including as a driver or passenger in an automobile.
  • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
  • Ability to visit and move around at construction and other work sites, including the ability to maneuver in tight or small places.
  • Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.

POSITION TYPE/EXPECTED HOURS OF WORK

  • Full-Time
  • Outside Territories: Mid-Atlantic, Mid-West, Ohio River Valley, Central, East Coast North (PA to MA)

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Sr. Sales Account Manager

JOB DESCRIPTION AND RESPONSIBILITIES

The Account Manager is responsible for contributing to the growth of SMG3’s enterprise mobility sales and profits by selling to existing customers and actively acquiring new business. Working with sales, the Account Manager will be required to develop sales strategies that retain and expand sales through phone, email and internet prospecting to achieve monthly sales revenue and quotas.

To successfully penetrate new accounts, the Account Manager will work closely with their manager from Strategic Mobility Group and Channel Managers from the SMG3 hardware and software manufacturer’s community. They must be comfortable corresponding with customers via the phone and email and must have strong cold calling skills to penetrate new accounts.

DESIRED SKILLS

  • Excellent communication, presentation, and networking skills are a must.
  • Excellent prospector and strong influencer, able to connect with a variety of different personalities at different levels.
  • Strong negotiation and closing skills; ensuring that money is never left on the table.
  • Competitive, goal setter, always looking to raise the bar on personal performance.
  • Remains knowledgeable and up-to-date on changes and developments in the industry
  • Social media-strong LinkedIn and Twitter networks a plus.

JOB REQUIREMENTS

The Account Manager is a direct sales position. This position is located onsite at either the Chicago (Fulton Market) location or Schaumburg location. The Account Manager carries a sales quota and is responsible for driving sales by:

  • Identifies revenue opportunities with customers’ communities through communications, programs, and other activities as needed
  • Prospects, qualifies, and generates sales within the company’s established trading partners
  • Ensures suspect identification, planning, account qualification, and needs analysis at all prospect levels
  • Telephones prospects to identify appropriate contacts, qualify, and drive leads through the sales pipeline
  • Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained
  • Coordinates customer training
  • Handles inbound/outbound sales lead calls to convert calls into sales
  • Provides product demos to qualified customers on request
  • Identifies and closes additional purchases of products and services by customers’ communities. Works closely with Support, Account Management, and Business Development
  • Responds to requests from customers for information and gives online presentations
  • Engages in technical discussions with potential clients through demonstrations and presentations
  • Account Manager is responsible for developing and growing their pipeline. Sales funnels need to be created and maintained. We are a numbers-driven organization

JOB EXPERIENCE

  • Technology background
  • Experience building and generating a sales pipeline
  • Develop demand generation programs and prospecting campaigns with specific OSR
  • Able to develop strong business relationships
  • Strong solution-selling ability
  • SalesForce.com knowledge or similar CRM software
  • Maintains strong understanding of SMG3’/Manufacturer’s product and service portfolio
  • Regularly attends trainings and actively stays on top of new product launches and industry trends
  • High energy, team player, “losing is not an option” philosophy

WHAT WE OFFER

  • Base pay + uncapped target commissions
  • State-of-the-art sales automation tools
  • Monthly promotions offered for strong demonstrated performance
  • Established database of prospects, referring partners, and clients
  • Exceptional 6-week training program and ongoing on-the-job training thereafter
  • Significant advancement opportunities for outstanding performers
  • Significant opportunity for long-term success with a career organization
  • Comprehensive benefits package (medical/dental/vision/STD/LTD/Life Insurance) that starts 30 days of hire
  • Paid time off and holiday pay
  • Safe-harbor 401(k)

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Wireless Tech

JOB DESCRIPTION AND RESPONSIBILITIES

The wireless mobility engineer will report to the Professional Services Director. The candidate will travel to client sites as well as help them over the phone to perform wireless network site surveys, assessments and designs. The assessment process will involve interaction with all levels at our client sites. Excellent written and verbal communications are required. The ideal candidate will have strong wireless networking knowledge and also familiarity with wired networks, protocols and communications. The position may also include the configuration, deployment and installation the wireless network.

DESIRED SKILLS

  • 1-2 years of designing, implementing, and operating wireless networks
  • Strong ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced wireless solutions
  • IPv4 and IPv6 experience – support and implementation.
  • Packet capture and analysis experience (Sniffer, Wireshark, etc.)
  • Good wireless network design and troubleshooting experience

JOB REQUIREMENTS

  • Setting up Access Points (APs)
  • Routing and switching
  • Performing surveys
  • Troubleshoot wireless network problems
  • Monitoring, alerting, logging and error checking of LANWAN devices
  • Ability to present identified risk items to technical and non-technical clients
  • Utilize Salesforce system to track and process requests for service
  • Complete reports and deliver to customer in a timely manner
  • Travel is required

JOB EXPERIENCE

  • 1-2 years of designing, implementing, and operating wireless networks
  • Strong ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced wireless solutions
  • IPv4 and IPv6 experience – support and implementation.
  • Packet capture and analysis experience (Sniffer, Wireshark, etc.)
  • Good wireless network design and troubleshooting experience

WHAT WE OFFER

We are pleased to offer a competitive base salary and generous commission program, medical, dental, vision, short and long-term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan.

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Technical Support

JOB DESCRIPTION AND RESPONSIBILITIES

Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

  • Basic Knowledge of Windows Operating System.
  • Basic Knowledge of Windows Mobile, Windows CE, Android
  • Desire to learn Soti, Stay-Linked, Wave-link
    • Be able to tell the differences between the software’s
    • Be able to take support calls when needed
  • Answer basic hardware and software tech calls, be able to troubleshoot, create and close cases in a timely manner. Example: How do I configure the wireless on an MC9190?
  • Be able to configure and load software, as per the customer’s request.
  • Basic functionality of Mobile computers
    • Scanning
    • rebooting (Warm, Cold)
    • Setting Back to Factory defaults
    • Configuring wireless
  • Monitor and open cases for the support mailbox, assign as needed: respond to customer within 2 hours of case being opened
  • Begin and finish “Associate Level Certification” in Mobile Solutions
  • Basic understanding of Wireless Networking
    • Be able to tell the difference between a device issue and a wireless issue.
  • Be able to set up and print labels using Zebra printers and label design software.
    • Install drivers
    • Print basic labels
  • To be Self Motivated

JOB EXPERIENCE

  • High school diploma or general education degree (GED); or two to three years of technical customer service and/or training; or equivalent combination of education and experience.
  • Effective listening skills
  • Detailed orientated
  • Strong Computer Skills
  • Works well with Customers
  • Project coordination experience
  • Excellent telephone manner with clear, concise and professional communication skills.
  • Excellent written and verbal communication skills

WHAT WE OFFER

We are pleased to offer a competitive base salary and generous commission program, medical, dental, vision, short and long-term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan.

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Level 2 Technical Support Representative

JOB DESCRIPTION AND RESPONSIBILITIES

Our Level 2 Technical Support Representatives are responsible for providing enterprise level customer support via phone, e-mail and web portal. They work with customers to procure mobility devices and equipment, identify, troubleshoot and resolve basic to complex technical and non-technical end user customer questions for all wireless mobility products. Additional responsibilities include:

  • Aptitude with mobile device hardware and related operating systems for equipment manufactured by companies such as Motorola Solutions, Honeywell, Intermec, LXE, Datalogic, Zebra, Datamax O’Neil as well as Windows Mobile & CE, Android, iPhone/iOS
  • Troubleshoot hardware and service problems and facilitates carrier support calls as necessary
  • Provides account and billing related support. Completes service cancellations and exception-based service extensions within established client guidelines.
  • Resolves customer problems and questions via phone and e-mail
  • Work in a multi-shift environment
  • Troubleshooting computing and networking issues as well as performing operating systems and software installations within business critical environments
  • Ability to effectively demonstrate product features to customers, prospects and sales team members to help install, maintain, configure, test, document and troubleshoot wireless mobile computers, printers, scanners and other unique technologies used by SMG3’s customers. Candidate should be able to take the many equipment, software and support pieces and clearly present the value added SMG3 solution to customers
  • Recognize customers’ goals and challenges regarding mobile computing equipment as well as networking and infrastructure concepts for warehouse, distribution centers, direct store delivery and other similar environments
  • Utilize Sales Force system to track and process requests for service
  • Complete reports and deliver to customer in a timely manner
  • Travel may be required

DESIRED SKILLS

  • Knowledge of 802.11 a/b/g/n/AC networks, CWNA certification preferred.  Cisco certified as a CCNA, CCDA and/or other related Cisco certification preferred. Working understanding of mobile device management (MDM) software including SOTI, AirWatch and/or Wavelink Avalanche
  • Must possess excellent research, problem-solving, communication and presentation skills
  • Ability to understand and resolve complex technical issues, use common sense, and the ability to think on your feet
  • Requires excellent written and verbal communication skills and a strong desire to achieve high customer satisfaction
  • Must be cautious and thoughtful when remotely accessing a customer’ device as a means to troubleshoot
  • Actively engages in continuous improvement recommending content, solutions, or alternative processes that may improve the customer experience or our operational efficiencies
  • Ability to lift and carry up to 50lbs
  • Ability to climb ladders and steep staircases
  • Ability to work in remote and challenging locations including, but not limited to: rooftops, vaults and all types of geographic locations

JOB EXPERIENCE

  • College degree plus 1-2 years of experience in a technical support environment preferred
  • Business and Enterprise wireless carrier products/services background highly desired
  • Wireless carrier device activation, deployment and support experience highly preferred
  • Preferred experience with SF system
  • A degree in Computer Science or similar technical discipline and a minimum of two years professional work experience with mobile computing, printing, mobile device management and/or similar technology

WHAT WE OFFER

We are pleased to offer a competitive salary, medical, dental, vision, short and long-term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan.

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

Business Development Manager

JOB DESCRIPTION AND RESPONSIBILITIES

A Business Development Manager is responsible for identifying sales leads, pitch goods or services to new clients and maintain a good working relationship with new clients.

 

  • Identifies and generates new business; develops and delivers partner and vendor presentations.
  • Develops vendor and partner relations including but not limited to sales leads, research, cold calling, qualifying lead and developing leads.
  • Maintains and develops vendor relations for new and established existing vendors, assuring all existing vendors are contacted regularly to ensure satisfaction and develop need-based marketing relations.
  • Develops partner and vendor program documentation including but not limited to presentations, and internal paperwork for new and existing vendors
  • Develops and maintains vendor and partner ecosystem
  • Develops and implements a vendor and partner action plan with objectives and strategies to increase revenue and aggressively acquire new business opportunities
  • Seeks/creates opportunities to expand business with current vendor and clients; identifies further business needs and develops and presents solutions.
  • Grows existing vendors to full potential and generates maximum revenue on a long-term basis.
  • Develops, implements, and maintains procedures that enhance the efficiency of the business development team.
  • Attends conventions, conferences, and trade shows as needed; prepares post-event reports and analysis.
  • Performs other related duties as assigned by management.

DESIRED SKILLS

  • Relationship Building
  • Solutions Selling
  • Technology Mindset
  • Closing Skills
  • Motivation for Sales
  • Prospecting Skills
  • Sales Planning
  • Selling to Customer needs
  • Presentation Skills
  • Meeting Sales Goals
  • Continues to develop knowledge of industry

JOB EXPERIENCE

  • 3+ years of work experience as a business development manager, sales executive or a relevant role
  • Proven track record
  • Proficiency in Salesforce
  • Strong Communication and negotiation skills
  • Ability to build rapport
  • Time management and planning skills
  • Ability to sit for prolonged periods of time, including as a driver or passenger in an automobile.
  • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
  • Ability to visit and move around at construction and other work sites, including the ability to maneuver in tight or small places.
  • Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.

WHAT WE OFFER

We are pleased to offer a competitive salary, medical, dental, vision, short and long-term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan.

HOW TO APPLY

Strategic Mobility Group is an equal opportunity employer. We are currently accepting resumes via email. Please send your resume, cover letter and salary requirements to careers@smg3.com.

Be sure to check out our profile on The Muse to get an inside look at our company culture!

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