Managed Service and support

Choosing SMG3 means you have the support of our experts when you need it most. We follow a customer-centric approach to our service and support, because anything less than the best is, frankly, no good.

Trust our award-winning team to provide exceptional communication and support. We’re here to listen, and take the frustration out of dealing with tech challenges so you can get back to doing your job as quickly as possible.

Our managed services and support include:

Mobile Asset Life-cycle Management Portal
Never miss an update or critical patch for your mobile assets again. With the EDGE portal, you can easily monitor software updates, routine maintenance needs, and more through our simple, intuitive dashboard.
Technical Support with 24x7 Help Desk
Get the help you need when you need it. SMG3’s team of tech support and customer service experts are here to answer your questions and troubleshoot any challenges you encounter. Contacting us is easy through the simple, secure ticketing system in the EDGE portal.
Remote Device Management
Use the EDGE portal to manage and track your devices across multiple locations. This simple dashboard can be customized to show you the information you need to keep your operations running efficiently.
Custom Device Configuration
Our skilled engineers will configure your mobile devices and software to your precise needs so you can stay focused on running your business. We can also mass deploy updates and patches so devices stay secure and optimized.
Spare Pool Management
We’ll keep a set of devices configured exactly to your specifications on hand at SMG3. If one of your devices needs repair, we’ll ship you one from your spare pool so you can stay productive. You can manage and view your spare pool inventory easily through the EDGE portal.
Two employees solving a problem

Our people are the difference

SMG3 is a group of curious, talented, dedicated problem-solvers who love “figuring it out.” It’s a way of approaching business and customer service that’s been a part of our story from the beginning.

Our Story

Our Partners

SMG3 is vendor-agnostic, which means we have a great deal of experience across the full spectrum of software solutions. It also means we’re free to recommend the right solution for you. Learn More

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