“SMG’s corporate Headquarters is in Schaumburg, Illinois. We also have offices in Baltimore, Wisconsin, Las Vegas, and Denver. We total 26 employees. We focus on 3 or 4 core markets. Healthcare, Retail, Transportations & Logistics, and Warehousing & Distribution.”
“When we started the company, it was during the financial crisis and we saw that our customers were struggling with, um, not only financial resources, but human resources. We really wanted to try and do something different. We really wanted to treat our customers like family.”
“We work on the team approach. Our customers can buy hardware from anybody. What they want, is the team to approach them, professional services, marketing, sales, support, and customer service.”
“And, we don’t just consult, but we do the implementation, and we integrate all the pieces together so at the end of the day the customer’s got a complete solution.”
“When we started, we looked at our offerings for software partners. We have, of course, AT&T, Verizon, and T-Mobile and Sprint, but on the software side, we insured that the customer fit and the software fit worked together, and we had that unique offering that really a lot of people weren’t able to do.”
“This is the innovation center. We bring our customers in to see the equipment, to see the software running on the equipment, and try to find the right device for the client’s application and environment. We’ll walk them through whether it be handhelds, or truck-mounted devices, they get to see their applications run on the truck mount, they to see how they’re mounted, they get to see the actual use and environmental factors that go into each device and how it’s used.”
“When a customer purchases the equipment from us, our support does not stop there. We continue that involvement right through the life-cycle of that equipment. One of the unique features that we offer is a unique portal access. This access provides our customers with real-time data to their shipments, their status on repairs, as well as service contracts.”
“I think we feel that our customers not only want to see ourselves in front of them offering everything that we do, but they want to see us hand in hand with the manufacturer, Motorola, providing the complete solution together.”
“When we partnered with Motorola Solutions in an opportunity, we present a very formidable challenge for our competition. Both companies are known for doing a great job on taking care of their customers.”
“We go to market totally differently than our competition, we work differently than they do, we focus on the customer experience differently.”
“Well we know were on the right track because of our customer retention and feedback. We have a lot of customers who leave a company and contact us again at their new organization because they think of us as a one-stop shop. We offer them everything they need with one phone call.”
“One of the unique ways that SMG3 markets to our customers is through the use of webinars. We utilize this interface for targeted marketing of ideas and solutions in the marketplace. By inviting them and getting them to participate, we have a concentrated approach that has great returns on our investment.”
“Manhattan Beer has been a great partner with us for 5 years now. They are the largest beer distributor in the northeast and they have a lot of product that they have to keep track of and they have a lot of things that they try to accomplish and on a daily basis.”
“The important thing for us in looking for someone to give advice in the area of technology is not only have someone who can keep us current and keep us on the leading edge of the technological opportunities, but somebody who really understands the distribution business. And in SMG, we have a partner who thoroughly understands the business. Combined with the technology advice they can give us, it makes them a very important partner to us. “
“One of the things that I think makes us so successful, is the culture that we nurture internally. Each and every one of us is each other’s customer and we treat each other as such. For our future, the sky is the limit.”
Nancy Gorski, President and CEO of Strategic Mobility Group
Nancy has been in the IT industry for over 20 years. Nancy prides SMG3 not only for its cutting-edge technology solutions and for providing real value to its clients, but also for its exceptional employees and mission to helping make other companies a better place.
Nico Genet, The Barcoding Expert and Director of National Accounts
Nico Genet, SMG3's Barcoding Expert, has more than 17 years of experience in the AIDC Industry. As an innovative tech company that designs and integrates mobile solutions for enterprises, SMG3 consults with companies on how to operate more efficiently through the use of mobile hardware, software, professional services and support. As the Barcoding Expert, Nico has managed to keep clients updated on the latest technology and provide them with solutions that maximize efficiency and ROI.
Eric Holmes, Co-Founder of SMG3 and Vice President of Sales
Eric Holmes has been in the Auto Identification / Data Collection (AIDC) industry for an excess of twenty years. Considered an expert in the industry with a strong knowledge base in the healthcare industry, Eric has an understanding of the challenges the healthcare industry faces with technology integration, upgrades, and security.
Strategic Mobility Group (SMG3) is an innovative technology provider that designs and integrates mobile solutions for enterprises. We consult companies on improving operational efficiency through the use of mobile hardware, software, professional services, and support. SMG3 keeps businesses up-to-date on the latest technology and provides them with innovative solutions that maximize efficiency both inside the four walls and out. Additionally, SMG3 supports our customers with services including: site surveys/evaluations, device configurations, staging/kitting, training, technical support, and more. Helping businesses improve operational efficiencies and ROI is why many of the Fortune 500 companies choose SMG3 to manage their enterprise mobility needs.