BOPIS - Spectralink

Buy online pickup in store

Spectralink Versity

Buy online pickup in store

What is BOPIS?
There has been a lot of talk about how best to approach the "new normal" in the retail environment.
Buy Online, Pickup In Store
More and more people are purchasing their goods online and picking up in store.
Curbside Pickup
Another way retailers are adapting to the times is through curbside pickup, where customers don't even have to step foot inside of a building.
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With many retail shops closing their doors temporarily to protect their customers during this difficult time, it’s no surprise that the necessity of adapting to a new business environment is on everyone’s mind. While some retailers are experiencing lower-than-usual volumes of customers, others, specifically essential business and services, are experiencing a boom in business that they have never seen before. Many supply chains across the globe had already been crippled by the international spread of the virus.  Short-term demand has spiked; longer term demand is uncertain, as panic buying shifts to a new normal of consumer purchasing. With supply chains being affected at every turn by new crises and conflicts, businesses everywhere are going to need as much help as they can get managing the new normal as the fight against COVID-19 continues.

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BOPIS experience
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Customers prefer to
be notified by text message

Buy online pickup in store

Customer

Curbside

Customer

“Here’s an order.”

1: Text “I’m here.”
2: “Who are you?”

eCommerce

Curbside SMS Chat

or
Check-In

“Pick John’s order by 2:30.”

“John is in curbside spot #2!””

Notifications

Notifications

Make sure the BOPIS Team picks the order on time.

Make sure the Curbside Team completes the order promptly.

Team Presence

Task Management

Team Presence

Task Management

“This is Bob, I’m on it.”

“This is Bob, I’m on it.”

Order Picking

Order is picked.

Curbside

Order is delivered.

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