
Buy online pickup in store

With many retail shops closing their doors temporarily to protect their customers during this difficult time, it’s no surprise that the necessity of adapting to a new business environment is on everyone’s mind. While some retailers are experiencing lower-than-usual volumes of customers, others, specifically essential business and services, are experiencing a boom in business that they have never seen before. Many supply chains across the globe had already been crippled by the international spread of the virus.  Short-term demand has spiked; longer term demand is uncertain, as panic buying shifts to a new normal of consumer purchasing. With supply chains being affected at every turn by new crises and conflicts, businesses everywhere are going to need as much help as they can get managing the new normal as the fight against COVID-19 continues.
BOPIS experience
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Buy online pickup in store
Customer
Curbside
Customer
“Here’s an order.”
1: Text “I’m here.”
2: “Who are you?”
eCommerce
Curbside SMS Chat
or
Check-In
“Pick John’s order by 2:30.”
“John is in curbside spot #2!””
Notifications
Notifications
Make sure the BOPIS Team picks the order on time.
Make sure the Curbside Team completes the order promptly.
Team Presence
Task Management
Team Presence
Task Management
“This is Bob, I’m on it.”
“This is Bob, I’m on it.”
Order Picking
Order is picked.
Curbside
Order is delivered.