Spend more time running your business and less time worrying about keeping tabs on your mobile devices. The EDGE by SMG3 is an enterprise mobility solution that offers instant visibility into your fleet so you can track and maintain your devices via our secure customer portal.
Our Visibility Portal, built on Salesforce, gives you critical insights into your business. Track assets throughout the device life cycle, interact with our Support Team, and connect with our Customer Experience Team through a secure ticketing system.
The EDGE platform streamlines the troubleshooting and management process by creating a collaborative environment between you and SMG3 and is completely customizable for your individual needs.
The SMG3 service team will develop a rollout and configuration schedule to mass deploy your devices quickly. We’ll also make sure your iOS and Android systems are always up to date and secure.
Our Golden Image service creates a “source of truth” for all of your devices and user workflows. Your devices will be consistently configured to your precise needs across your mobile enterprise for a more secure, streamlined, and simple user experience.
Let us handle the complexities of enterprise mobile deployments. Our Mobile Managed Services includes the IT and process management needed to acquire, maintain, and support your connected mobile devices.
Our certified, highly skilled team designs mobile strategies that can be deployed across your enterprise with zero downtime and provide 99.9% device uptime in the field. It’s why we’re the partner of choice for enterprise retailers, healthcare networks, 3PL providers, distribution centers, and more.
Perfect for businesses that need a basic set of dashboards that offer deep insights into their devices. EDGE Professional 2100 includes:
Phone and email technical support to help with integration and day-to-day needs (Monday through Friday, 7 a.m. to 7 p.m. CST)
Real-time access to device data across business locations
Real-time monitoring and management of all your business’s technical support cases
EDGE portal reports that let you view contracts in real time
Real-time tracking of device serial numbers and device movement
Basic Return Merchandise Authorizations (RMA) for repair if devices are damaged or malfunction
Choose EDGE Ultimate if your business needs support, insights, and advanced, customizable dashboards tailored to your precise needs. EDGE Ultimate 3100 includes:
Phone and email technical support to help with integration and day-to-day needs (Monday through Friday, 7 a.m. to 7 p.m. CST)
Real-time access to device data across business locations
Real-time monitoring and management of all your business’s technical support cases
View contracts in real time to track and stay ahead of renewals
Total device inventory management with real-time tracking of device serial numbers and device movement
Advanced Return Merchandise Authorizations (RMA) for repair if devices are damaged or malfunction and reconfiguration after repair
Access to SMG3’s Device Spare Pool to keep your business running without downtime
Advanced analytics personalized for what matters most to your business, delivered in clear, concise, easy-to-read reports
Expanded dashboard customization options so you can prioritize features that are most important to your business including deployment maps, quoting options, device update tracking, and online ordering
The fully loaded Enterprise EDGE package is perfect for businesses that need robust reporting and visibility into assets and processes as well as unmatched 24/7 technical support. EDGE Enterprise 4100 includes:
24x7 phone and email technical support to help with integration and day-to-day needs
Real-time access to device data across business locations
Real-time monitoring and management of all your business’s technical support cases
Manage and monitor contracts in real time to track and stay ahead of renewals
Total device inventory management with real-time tracking of device serial numbers and device movement
Advanced Return Merchandise Authorizations (RMA) for repair if devices are damaged or malfunction and reconfiguration after repair
Access to SMG3’s Device Spare Pool to keep your business running without downtime preconfigured for you
Advanced analytics personalized for what matters most to your business, delivered in clear, concise, easy-to-read reports
Expanded dashboard customization options so you can prioritize features that are most important to your business including deployment maps, quoting options, device update tracking, and online ordering
SMG3’s Golden Image service is a standard, business-wide configuration created specifically for your devices and workflows. It’s built by our experienced team of engineers to give your organization the consistency it needs to stay ahead of the competition.
Our Mobile Managed Services (MMS) encompass the IT and process management services required by a company to acquire, maintain, and support mobile devices, printers, scanners, and tablets, with integrated cellular and/or WiFi connectivity. SMG3’s MMS is also tooled to handle the complexities that come with enterprise deployments.
You won’t need to worry about lost productivity due to malfunctioning or missing devices with SMG3’s Spare Pool benefit. We’ll keep a set of devices configured exactly to your specifications on hand. If you need to send in a device for repairs, we’ll ship you a spare to replace it while we work on the device. It’s one more way we help you keep your organization running efficiently and effectively.
Visibility to your business intelligence is critical. SMG3’s Visibility Portal is built on Salesforce.com, allowing our customers to track their assets throughout the device life cycle. It also provides the ability to interact with the SMG3 Support Team and Customer Experience Team through a secure ticketing system.
The EDGE SOTI integration dashboard provides real-time information on your devices by location (warehouse, state, etc.) to monitor storage, batteries, check ins, and charging status. This will improve efficiency and provide you with full visibility of your business’ workforce and mobile devices.
Our team will analyze your current setup, reveal opportunities to create more efficiency, and develop a strategy to get you there.
From designing a new network, implementing your plan, to monitoring and maintaining your current network, our certified wireless engineers are here every step of the way.
Our experts will make sure your solution is seamlessly integrated into your operation following your customized mobile technology strategy.
Our award-winning team is here to solve any challenges standing in the way of a more productive operation.