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Services Overview

The right hardware and software are not enough

For enterprise mobility, you need an end-to-end plan in place that gives you full transparency and ensures your devices are working optimally for your business.

At SMG3, our highly experienced employees know our devices inside and out. And most importantly, they know which ones can benefit your enterprise and are right for your industry. Our goal is to simplify your mobility strategy by giving you options that are custom-fit for your business and offer Visibility Through Mobility™.

From consulting and planning services to a 24×7 help desk, we offer end-to-end enterprise mobility services and Visibility Through Mobility™ that will take your focus off of the complex technology and onto what you do best— running your business.

Consulting

Are you in the process of creating a mobility strategy and need help figuring out where to go next? We get it. Mobile technology can be incredibly complex, and we are here to help.

Our consulting can be added in pre-project planning or at any phase of your mobile strategy for that matter. We will help you fill in the blanks to questions like:

  • What goals do you have for your mobility strategy?
  • What benchmarks would you like to hit?
  • How can you use mobility technology to achieve those goals?
  • Which devices and software would be best for your environment?

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Planning & Assessment

The first step in executing the right mobile strategy is to select the right devices, software, and wireless network for your particular enterprise. We work with a number of companies in a variety of industries that all use mobile technology for different purposes.

Our planning and assessment services include:

  • Assessing your organizational needs
  • Identifying your pain points and challenges are you facing
  • Quantifying your objectives
  • Observing end users
  • Reviewing budgets
  • And more

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Analysis and Design

After taking the time to understand your needs, our next step involves making it work with your business environment. We can come to you, analyze your workplace, and design a strategy that will work for you based on what we find. This includes:

  • Wireless Site Analysis
  • Wireless Site Surveys
  • Reporting
  • Wireless network recommendations

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Implementation

Once you have a plan and design in place, it is time to implement your mobility strategy. We will work with you every step of the way to ensure that everything goes smoothly and works correctly.

To ensure your devices integrate seamlessly, we take a number of steps that include:

  • Providing in-field proof-of-concept, giving you the chance to test devices and software in your environment
  • Site optimization
  • Wireless network installation
  • Device configuration by our support team
  • Device and software training for your employees

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Service and Support

We provide comprehensive managed mobility services and a 24×7 support team to help you manage your devices and troubleshoot potential issues — so your technology works at optimal efficiency at all times.

Rely on our support services including:

  • Advanced technical support and 24X7 help desk
  • Device monitoring portal
  • SMG EDGE mobile life cycle management portal
  • Spare pool management and repair
  • And more

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