Service & Support

SERVICE & SUPPORT

Customer Centricity

Have you ever ordered a device online, only to realize the sales rep sold you short or didn’t suggest the best device for your environment? We are experts in untangling technical messes, and our clients have access to ample services.

At the end of the day, SMG3 listens. You have feedback, and we hear and recognize your inquiries. Our breadth of industry experience has created the SMG3 Pillars of Service. The best customer experiences are built with active communication and support. Trust our award-winning team, we get it.

Our managed services and support include:

  • SMG3 EDGE Mobile Asset Life-cycle Management Portal
  • Custom Device Configuration
  • Technical Support With 24×7 Help Desk
  • Remote Device Management
  • Spare Pool Management

AS YOUR PARTNER, WE WILL:

  • Identify pain points in your existing infrastructure and develop solutions to overcome them.
  • Examine your organization to accurately provide the correct device and software recommendations based on your work environment, vertical, and budget.
  • Quantify your objectives and set goals for your mobile devices that are reasonable, attainable, and measurable for your enterprise.