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Service & Support

Award-winning service and support

Have you ever ordered devices online, only to find out that the online sales rep who sold you the devices sold you short on the right device for your environment? And when you contact their tech support for help, you realize that you know more than the person on the other line? That is a problem, but not when you work with us. We have untangled many technical messes. As a client of ours, you will have access to many helpful services that make managing mobile technology easier. Better yet, our services are supported by some of the smartest in the industry. You have a lot on your plate. How can we help?

Our managed services and support include:

SMG3 EDGE Mobile Asset Lifecycle Management Portal

Our EDGE portal is perfect for monitoring and tracking your devices in real time. You can see how well your devices are working and track their efficiency in one convenient location. You can also track assets, create custom reports, review up-to-date manufacturer information, and track shipped orders. It is your one-stop shop for all information related to your devices.

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Custom Device Configuration

One of the many services our customers value is custom device configurations. They appreciate receiving their devices ready-to-go right out of the box. Devices are custom configured for your environment, assembled and kitted, provisioned, and can be logged into the SMG3 EDGE portal for easy asset management.

Technical Support: 24×7 Help Desk

Any issues you are having with your device or network can be solved by our support team with our tier 1 and 2 tech support. If your device needs to be sent back to the manufacturer for any reason, we have the relationship with them to ensure that your cases are given top priority. Our enterprise mobility support team is your lifesaver!

Remote Device Management

It always helps to have additional support. With remote device management, our technicians can assist your IT team from afar. We can remote into your devices and perform firmware updates and software upgrades and firefight potential issues before they become a problem for your workers.

Spare Pool Management

It is a well-known fact that even the best tech devices break from time to time, and in those cases, you will need a replacement. Spare pool management is a great way to reduce downtime and improve efficiencies within your organization. Many enterprises, however, still do not outsource this part of their mobile strategy. Keeping spare pool management in-house isn not doing your organization any favors in terms of increasing efficiency. Let us help.

To learn more about the services we offer, download our brochure here.

 

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