Our Services 1

SMG3
SERVICES

SMG3 EDGE

We offer several different SMG3 EDGE packages, so you can find a support plan right for you. Let us show you how our mobile asset lifecycle management portal can help you maintain your mobile strategy.

Mobile Managed Services

SMG3’s Mobile Managed Services will ensure that your devices run smoothly and efficiently. Our clients don’t have to worry about monitoring their devices with our cloud-based management system, allowing a certified engineer to access the device settings remotely and identify your problem. This includes device configuration, data retrieval, software updates and more.

Lifecycle Management

Our lifecycle management services take into account the complexities that come with modern technology. We will monitor your devices and recommend software upgrades and battery replacements before an issue arises to eliminate downtime and provide real improvements in your ecosystem.

Wireless Analysis & Design

After taking the time to understand your needs, our next step involves making it work with your business environment. We can come to you, analyze your workplace, and design a strategy that will work for you based on what we find.

Planning & Assessment

The first step in executing the right mobile strategy is to select the right devices, software, and wireless network for your particular enterprise. We work with a number of companies in a variety of industries that all use mobile technology for different purposes.

Implementation

Once you have a plan and design in place, it is time to implement your mobility strategy. We will work with you every step of the way to ensure that everything goes smoothly and works correctly.

Consulting

SMG3 has been breaking industry norms since its inception. We drive innovative solutions to help your business outpace the competition in a dynamic and evolving industry. Our goal is to simplify the process, giving clients peace-of-mind, and shifting their focus onto what they do best; running a business.

Professional Services

We provide comprehensive managed mobility services and a 24×7 support team to help you manage your devices and troubleshoot potential issues – so your technology works at optimal efficiency at all times.

Spare Pool

Outstanding technical service is not only about having a qualified professional on call, but also guaranteeing that your operation will never be put on hold due to an unexpected device malfunction. Our team will keep a percentage of devices in-house, configured and ready to be shipped immediately.

Staging & Kitting

The last thing you want to see is the arrival of mobile hardware partially assembled. Staging and kitting services add immense value to your organization, and SMG3’s certified engineers are prepared to handle all aspects of device configuration and readiness.

Project Management

An assigned SMG3 Project Manager will initiate, plan, and execute your deployment from start to finish. Including but not limited to procurement, scheduling, punch list management, and training.

On-Site Support

A case can be opened with SMG3 support and we will troubleshoot over the phone to determine what the issue is and if onsite support is needed. If it is determined that onsite support is needed, SMG3 will schedule a time and date with the customer to go onsite. SMG3 supports any product sold by or under service contract with SMG3.

Android Migration

Android is the operating system of the future in the Automatic Identification and Data Capture industry and our partners are already taking steps to make the transition as easy as possible.