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Support-Why Outsourcing Spare Pool Management Makes Good Sense
It’s a well-known fact that even the best tech devices break from time to time, and in those cases, you’ll need a replacement. Spare pool management is a great way to reduce down time and improve efficiency within your organization. Many enterprises, however, still don’t outsource this part of their mobile strategy. Keeping spare pool management in-house isn’t down your organization any favors in terms of increasing efficiency. Here’s why outsourcing could be of the utmost benefit to your enterprise:
Get employees back up and running. A broken device means that your employee has more down time and can’t work as efficiently. Waiting for a device to be repaired when you don’t have spare inventory takes valuable time away from that employee getting work done. Upon receipt of your broken device, we’ll immediately ship out a new, already configured one so that you’re up an running again as quickly as possible.
Quick turnaround time. Once we receive your broken devices, we’ll configure a new one and ship it out to you within 24 hours. It doesn’t get much faster than that.
Receive 24/7 visibility into the repair process. Our SMG3 EDGE mobile device lifecycle management portal has everything that you need to track your devices. This includes complete transparency with the repair process. You can also track how much spare pool inventory you have available. We offer reports that show your equipment inventory levels and a complete service history of all your devices.
Interested? We don’t blame you. Outsourcing this part of your business will save you a lot of hassle and frustration when you need repairs to your devices. Give us a call to learn more about our services.