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Joe Colly

Director of Professional Services

Joe Colly, Vice President of Wireless Solution

Joe Colly

Joe Colly, Vice President of Wireless Solution and Senior RF Technician at Strategic Mobility Group (SMG3), has over twenty years of experience in the Auto Identification / Data Collection (AIDC) industry. After serving in the military as a 2nd 75th Ranger out of Fort Lewis, Washington, and earning his BSBA with a concentration in MIS (management information systems) from East Carolina University, Colly launched his career in the AIDC industry.

An accomplished IT professional with a deep understanding of the deployment, administration, and support of information systems. At SMG3, my “hands-on” technical knowledge has helped ensure successful implementation and enhancement of WLAN systems.

Since joining SMG3 in 2012 as the Vice President of Wireless Solution the department has quadrupled in size and continues to expand its offering of professional services and revolutionary products.

Phone 847-995-1010 Ext 112
Email JColly@smg3.com

Get social with Joe
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Joe’s Favorite Quote

“If it’s important to you, you’ll find a way. If it’s not, you’ll find an excuse.”

– Ryan Blair

 

Joe’s Technical Support Team

Professional Services and Technical Support

SMG3 Professional Services

Our support team is here to help our customers 24/7. Unlike many companies in our industry, SMG3 offers a suite of services including site analysis, site survey, custom device configuration, and more. We are your tech gurus who are here to help with everything from wireless setup and design to troubleshooting issues with your devices, so you can stay running all the time.

Key Responsibilities

  • Advanced technical support and 24X7 help desk
  • Device monitoring portal
  • The EDGE, Powered by SMG3 mobile life cycle management portal
  • Spare pool management and repair
  • Site analysis, site survey, and custom device configuration

Phone 847-995-1010 Ext 2
Email Support@smg3.com

Oscar Hernandez, Technical Sales Engineer

SMG3 Professional ServicesA Technical Sales Engineer with extensive experience providing high-tech solutions. A service representative and trainer with specialized expertise in Mobile Computing, Wireless Networks, RFID, Thermal Transfer Printing, Mobile Device Management software, and barcoding technologies.

 

 

Key Responsibilities

  • Oversees technical support engineer team
  • Recruits & coaches SMG3’s technical professionals
  • Leads customer service, sales, and technical training sessions
  • Monitors calls, emails, and case management for level one & level two Technical Support Engineers

Phone 847-995-1010 Ext 106
Email OHernandez@SMG3.com

 

In the News

Services Overview

SMG3 Service & Support

Cradlepoint Technical Certifications

Eight Steps to a Successful Enterprise Strategy

The Impact a Professional Site Analysis Has on Your Wireless Network

 

5 Year Anniversary SMG3

Live Support