Avoiding Bad Mobile Technology Choices - Support

Avoiding Bad Mobile Technology Choices - Support


“Your speed talking solution just went down. I think you should call support.”

“Thank you for calling speed talking solutions customer support line.”

“Hi, I need to speak about s—”

“Our customer service office is open for your convenience each and every Wednesday from 11AM to 2:30 PM. For English, please press 1. Hola. Hello. Please enter your customer service pin. Time is running out. Welcome. If you’re calling for technical support, press 1. To access spare pool support, press 2. To order custom configurations, press 3. To file an RMA, press 4. To find out what time it is, press 5. If you’re a Sagittarius, press 6. To enter number of shopping days ‘til your birthday, press 7. To press 8, please press 9. Press 10 for your estimated wait time. We really do appreciate your business.”

“Shanana cha cha, relaxing music while you wait. Cha cha cha cha. It’s like I’m rubbing your shoulders. Rubbing your shoulders, with these sweet sounds.”

“Don’t let bad technology cost you time and money. Strategic Mobility takes a personal approach to customer service. It’s the way we handle all our clients needs. Sometimes, it can feel overwhelming when you’re selecting the right mobile technology solution for your workforce. Wrong advice can be damaging to your company, as well as the relationships with your customers. That’s why many companies today turn to Strategic Mobility Group, the enterprise mobility experts. Our team of consultants can help you avoid pitfalls and make the right decisions for your mobility software, hardware, wireless network, and professional services. Were even there for you in the wee hours of the night when your workforce needs technical support. When you work with Strategic Mobility Group, you never have to make a difficult decision alone, so why not get the professional advice you need today. Go to www.strategicmobility.com.”

Nancy Gorski, President and CEO of Strategic Mobility Group

Nancy has been in the IT industry for over 20 years. Nancy prides SMG3 not only for its cutting-edge technology solutions and for providing real value to its clients, but also for its exceptional employees and mission to helping make other companies a better place.

Nico Genet, The Barcoding Expert and Director of National Accounts

Nico Genet, SMG3's Barcoding Expert, has more than 17 years of experience in the AIDC Industry. As an innovative tech company that designs and integrates mobile solutions for enterprises, SMG3 consults with companies on how to operate more efficiently through the use of mobile hardware, software, professional services and support. As the Barcoding Expert, Nico has managed to keep clients updated on the latest technology and provide them with solutions that maximize efficiency and ROI.

Eric Holmes, Co-Founder of SMG3 and Vice President of Sales

Eric Holmes has been in the Auto Identification / Data Collection (AIDC) industry for an excess of twenty years. Considered an expert in the industry with a strong knowledge base in the healthcare industry, Eric has an understanding of the challenges the healthcare industry faces with technology integration, upgrades, and security.

Strategic Mobility Group (SMG3) is an innovative technology provider that designs and integrates mobile solutions for enterprises. We consult companies on improving operational efficiency through the use of mobile hardware, software, professional services, and support. SMG3 keeps businesses up-to-date on the latest technology and provides them with innovative solutions that maximize efficiency both inside the four walls and out. Additionally, SMG3 supports our customers with services including: site surveys/evaluations, device configurations, staging/kitting, training, technical support, and more. Helping businesses improve operational efficiencies and ROI is why many of the Fortune 500 companies choose SMG3 to manage their enterprise mobility needs.