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Arthur Fonjemie

Logistics Manager & Technical Engineer

Arthur Fonjemie, Logistics Manager & Technical Engineer

Arthur Fonjemie, Logistics Manager & Technical Engineer at Strategic Mobility Group (SMG3), has been in the AIDC industry for five years. After attending DeVry University studying electronics and later running a hardware store for 14 years, Arthur joined SMG3 in March of 2011.

Arthur oversees SMG3’s shipping department, ensuring each order is filled correctly, each device is configured properly, and everything ships out on schedule. Being a client-centric organization, Arthur strives for SMG3 to be different than any other reseller, and has an integral part in that client experience.

An expert on Zebra printers, also known as a “certified ZASP,” Arthur repairs malfunctioning printers through performing comprehensive tests and diagnostics. In addition to running ZASP initiatives in-house, Arthur travels onsite to clients’ warehouses.

Furthermore, Arthur not only services the products when he is on location, but also trains and educates the employees on printers and programming, which is an integral part of his visit.

Phone 847-995-1010 Ext 111
Email AFonjemie@smg3.com

Get social with Art
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Arthur’s Favorite Quote

“Whether you think you can or think you can’t, you’re right.”

– Henry Ford

Arthur’s Customer Service and Support Team

Professional Services and Technical Support

SMG3 Professional Services

Our support team is here to help our customers 24/7. Unlike many companies in our industry, SMG3 offers a suite of services including site analysis, site survey, custom device configuration, and more. We are your tech gurus who are here to help with everything from wireless setup and design to troubleshooting issues with your devices, so you can stay running all the time.

Key Responsibilities

  • Advanced technical support and 24X7 help desk
  • Device monitoring portal
  • The EDGE, Powered by SMG3 mobile life cycle management portal
  • Spare pool management and repair
  • Site analysis, site survey, and custom device configuration

Phone 847-995-1010 Ext 2
Email Support@smg3.com

Oscar Hernandez, Technical Sales Engineer

SMG3 Professional Services

A Technical Sales Engineer with extensive experience providing high-tech solutions. A service representative and trainer with specialized expertise in Mobile Computing, Wireless Networks, RFID, Thermal Transfer Printing, Mobile Device Management software, and barcoding technologies.

 

 

Key Responsibilities

  • Oversees technical support engineer team
  • Recruits & coaches SMG3?s technical professionals
  • Leads customer service, sales, and technical training sessions
  • Monitors calls, emails, and case management for level one & level two Technical Support Engineers

Phone 847-995-1010 Ext 106
Email OHernandez@SMG3.com

Arthur’s 2nd Favorite Quote

“Experience is the name everyone gives to their mistakes.”

– Oscar Wilde

 

Links to Newly Released Products and Services

 

Enterprise Android for Transport & Logistics

Enterprise Android for Warehousing

Zebra TC8000 Mobile Computer

Zebra 3600 Series Ultra-Rugged Scanners

Zebra ET50/55 Enterprise Tablet Computer

DL-Axist Mobile Computer

Captuvo Enterprise Sleds

5 Year Anniversary SMG3

Live Support