“How do you eat an elephant? One bite at a time.”
Andrew Hall is a barcode expert with over five years of experience in the AIDC industry. He started in 2010 at a Chicago-area VAR (Value Added Reseller) and learned quickly that no two problems are the same and that no problem is too small. If it is a problem to you, he wants to help you solve it, no matter what it takes. His vast product knowledge and proactiveness also make him a valuable resource for any organization looking for help.
Andrew believes that service should come first. Bottom line: If you’re not happy, he’s not happy. Being open and honest with his clients is part of what makes Andrew such a great trusted advisor for his clients, and they know he won’t lead them astray. He has handled all sorts of AIDC projects over the years and never shies away from a challenge.
In a past life, Andrew worked as a manager in the restaurant industry and is very attentive to the needs of the people he serves. This shows in his interactions with his clients who constantly ask for help. Coming from such a demanding industry also helps him know how important every single interaction can be to the overall relationship he works to create. To him, it’s not about sales – it’s about building relationships, providing unparalleled service, and solving problems.
Phone 847-995-1010 Ext 141
customer service and support
Our operations department manages the day-to-day business activities of SMG3. We are in constant communication with vendors, customers, and sales reps. In addition, we are continually analyzing and redesigning the current workflow to create an efficient system to ensure every customer’s satisfaction. Our mission can be summed up in three words: get it done!
Our support team is here to help our customers 24/7. Unlike many companies in our industry, SMG3 offers a suite of services including site analysis, site survey, custom device configuration, and more. We are your tech gurus who are here to help with everything from wireless setup and design to troubleshooting issues with your devices, so you can stay running all the time.