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News & Events

You heard it here first. Come here often for an update on what's hot in the world of enterprise mobile technology.

May 24, 2018

Zebra expands the voluntary Recall of Power Supply Units (PSU)

SMG3 values your safety

SCHAUMBURG, IL – May 24, 2018 Strategic Mobility Group, LLC (SMG3) is committed to providing industry leading technology services and solutions, our top priority is to set a very high safety standard for all products sold and promoted. Our trusted partners have designed many devices that are manufactured to fit specific industry needs and have subsequently gone through a very thorough safety analysis. We strive to alert our customers and/or provide information about potentially unsafe, hazardous or defective products in a timely manner.

 

Models associated with this recall

We take the safety of our customers and the quality of our products very seriously. Items in bold below indicate devices associated with a recall. Previously checked inventory should be re-checked against the expanded recall period.

Please visit this page routinely for updated information on recalled items. We are confident that all recalled items and issues will be taken care of appropriately.

 

See below for recalled products:

  • GC420D/T
  • G-Series (GK420D/T, GX420D/T, GX430D/T)
  • GK888D/T
  • GT Series (GT800, GT810, GT820, GT830)
  • HC100
  • LP/TLP Series (2724, 2824, 2824Z, 2824 Plus, 2844, 2844Z, 3742, 3842, 3844Z)
  • P1XX Series (P100, P110, P120)
  • R2844Z
  • R402
  • ZP455
  • ZXP3

 

Actions you must take NOW to ensure the safety of our mutual customers:

  1. Determine if you sold affected models
    Confirm whether your organization sold or distributed any of the above identified models of Zebra printers manufactured between July 1, 2006 and June 30, 2013, or sold after-market PSU kits for these same printers.
  2. Notify your end users of the expanded recall dates and printer models
    Leverage the communication templates and tools posted on the Partner Gateway to help your customers determine if they have affected PSUs, or refer them to Zebra for additional information:
  3. Equip your sales and support teams with general information
    Share this information with your customer-facing team members so they are equipped to redirect inquiries, as appropriate.

 

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